- Ask in the app (Help → New Request → Account) or email [email protected].
- We confirm it is you, then delete your account within 30 days.
- Some records must be kept by law, for a limited time.
How to ask
In the app
- Open MAALSO Logistics and go to Help.
- Tap New Request, choose Account, and write “Delete my account”.
- Send. MAALSO support will reply in the same ticket.
By email
Email [email protected] with the subject “Delete my MAALSO Logistics account” and the phone number on your account. We will confirm by SMS to that number before deleting anything.
Before we delete
Cash you are holding must be handed in, and open deliveries finished or handed back. Earnings you are owed are paid to your payout account first.
What is deleted
- Your profile, sign-in details, Google link and device sign-in tokens.
- Your application details, documents and photos (after any safety or fraud hold below).
- Your location trail and app activity that is not needed for the records below.
What we keep, and for how long
| Record | Why | How long |
|---|---|---|
| Deliveries, cash, earnings and payouts | Financial and tax law | 7 years |
| Documents of rejected or removed riders | Safety and fraud prevention | Up to 24 months |
| Support tickets and SOS records | Safety and disputes | 24 months |
Kept records are restricted to authorised staff and deleted or anonymised when the period ends. See the Privacy Policy for details.